COURSE DESCRIPTION
The Housekeeping and Laundry Course is an intensive program designed to equip the students with the key fundamentals of managing Housekeeping and Laundry operations in the hospitality industry. Theoretical and skills training is combined to enable the trainees gain valuable insights into the norms, values and processes used in the hospitality industry which focuses on ensuring quality service delivery to its customers.
Expected learning Outcomes
-
Cleaning Techniques: Students will learn various cleaning methods, tools, and products appropriate for different surfaces and materials.
-
Sanitization and Hygiene: . Students will learn about sanitation standards, disinfection techniques, and the importance of hygiene in preventing the spread of germs and illnesses.
-
Organization and Time Management: Students will learn about space planning, storage solutions, and time management strategies to complete tasks efficiently.
-
Safety and Hazard Awareness: Housekeeping courses often cover safety protocols and procedures to prevent accidents and injuries in the workplace.
-
Customer Service SkillsStudents may learn about communication techniques, professionalism, and how to address customer needs and concerns effectively.
-
Environmental Awareness: Many housekeeping courses emphasize environmentally friendly cleaning practices and sustainability.
-
Workplace Ethics and Professionalism: Students will learn about workplace ethics, professionalism, and the importance of maintaining confidentiality and respecting clients' privacy and property.
-
Teamwork and Leadership: students may learn about effective teamwork, leadership skills, and how to coordinate and delegate responsibilities.
-
Regulatory Compliance: Housekeeping courses may cover relevant regulations, standards, and guidelines related to cleanliness, sanitation, and hygiene, ensuring students understand and comply with industry standards and legal requirements.
Career Opportunity
There are a wide range of career opportunities available for the graduates of this course, ranging from entry level supervision in hotels, learning institutions, restaurants, hospitals, airlines, laundry and dry cleaning plants, laundry shops, entertainment and leisure properties, members clubs, cleaning companies, cruise ships, etc.
- Teacher: Caroline Musyoki
